All business conducted from this website is subject to the following terms and conditions and shall apply to the exclusion of any other terms and conditions. Changes to the terms and conditions can only take effect if we agree. This website may contain links to other websites on the internet. We are not responsible for the availability of the products or the content of such websites. All copyright, trademark and other intellectual property rights in the design and content of this website are reserved for us and our licensors. Any copying of the design or content or other unauthorized use will infringe our rights. We cannot confirm that the information provided on this website is accurate or complete or that the use of the website is free of risks or viruses or other damages.

Things to care about fresh flowers

Flowers come in all shapes and sizes. Likewise, some flowers fully bloom and some remain closed, while some varieties of roses are fragrant, others are attractive for their pure beauty and elegance. It's important to note that choosing flowers that bloom in the cooler months isn't as great as in the warmer, summer months. This is not to say that they are of any lesser quality, they are simply another variation and you may sometimes want closed roses but the varieties of roses available are open and that should be admired. because of their natural character and because of the loving intent they sent. Hello Flowers reserves the right to make what is available without further notice.

Restricted use

You are provided with access to this website only for your personal and non-commercial use. You may not disrupt or attempt to disrupt the operation of the website in any way, or use the website in a manner that would adversely affect the availability of resources to others.

Specific warnings

The flowers and leaves are not intended for human or animal use. You must notify us when ordering flowers if the Recipient is allergic to specific flowers. If you do not, we will not be able to account for any allergies when supplying the product. We are not responsible for:

One. any use of this website is illegal or prohibited by laws applicable to you;

a. any interference or damage to your computer arising in connection with your use of this website;

b. loss that you may incur as a result of unauthorized access or alteration of your transmissions or data or the information contained on your computer or on this website; or

c. computer, hardware or software malfunction, or other errors, failure or delay in computer transmission or network connection, or information lost, delayed, garbled, illegible, unreadable complete or misdirected.


We will not be liable including death to you for any loss or damage (including indirect, special or consequential loss or damage) you may suffer or incurred or may arise directly or indirectly.

Force majeure event - Emergency situation emergency

If, for practical reasons, circumstances, problems or events are beyond our reasonable control, including but not limited to door locking or other business interference, blockade, disturbance, lightning, fire, earthquake, storm, flood, explosion, government or semi-government limited, unavailability or delay in equipment delivery or shipping, we are unable to fulfill any obligations under this agreement, we release such obligation to the extent that we are unable to and shall not be liable to you for such inability.


Hello Flowers will automatically issue an order reference number after payment is processed. This confirms that we have received your order. Please ensure that you enter your email address correctly and in the appropriate field on our order form as we cannot be held responsible if you do not receive a confirmation email. Please note down your individual order number for reference. If there is any ambiguity with your order, give us a quick call and we will confirm the status of your order. We prefer to have at least 48 hours notice of the order in advance. If you place an order with us after the daily deadline, your order will be deemed to have been placed before the deadline for the next day. We cannot accept orders placed more than one year before the delivery date.

1. Delivery Information

Hello Flowers delivery in Vietnam. Works 7 (seven) days a week.
We currently only ship in Vietnam through local florists and our own delivery team
We are unable to process orders for delivery to P.O. Box or APO. Provide us with the recipient's shipping address details along with a phone number to avoid delays.

♦ Fees:

Delivery fee depends on delivery distance.

♦ Time:

We aim to deliver your gift upon request, however we cannot guarantee an exact delivery time, as that depends on the availability of our logistics partners and local florists. we. However, in some cases, and depending on the date and destination selected, you will be given a choice between morning or afternoon delivery.

♦ Incorrect or incomplete shipping address and details:

If you provide us with incorrect or incomplete shipping information when placing an order, we will not be able to guarantee delivery. If our delivery officer reports that the shipping address is incorrect, we will attempt to contact you to confirm the details or to obtain further information from you. You should remember that changes to the stated information must be made at least three business days prior to the scheduled delivery date. Hello Flowers will not be responsible if your order cannot be delivered due to incorrect or incomplete shipping information, and therefore you will not receive a refund.

♦ Restricted locations:

Please note further that orders sent to hospitals, hotels, residential homes, companies, universities or public buildings are not guaranteed, but in most cases the order will come on request. If your delivery is to such a location, please provide the facility's name and phone number and as many details as possible.

In the case of a hospital, we will need the recipient's room number and region. Hello Flowers will attempt to deliver your flowers or gifts according to each facility's procedures, but we are not responsible if these procedures prevent successful delivery. Please note that many hospitals do not allow room-to-room or flower delivery at all. Please check with the hospital before ordering.

If you want to send flowers to someone staying at the hotel, you should include their room number (if possible) and the name of the person who made the reservation.

Hello Flowers cannot offer refunds if delivery is not possible due to these circumstances.

♦ Rejected by recipient:

Hello Flowers will not be responsible for this and you will not receive a refund.

Change order

To make changes to your order, please contact our Customer Service helloflowers.hcmc@gmail.com You should make these changes at least three business days in advance. selected delivery date. Or you won't get a refund or replacement.

Special day delivery:

During periods characterized by a high volume of orders (such as Christmas or Valentine's Day, Women's Day, Mother's Day), some of the aforementioned policies may change:

- Changes and Cancellations: We cannot guarantee the implementation of changes or order cancellations that are not requested within the time period specified above.

- Delivery time: We cannot guarantee delivery in the morning or afternoon although you have been given the option to choose a time period when placing your order.

- In some cases, and given notice when placing your order, we will not be able to guarantee delivery of your order on the date selected and it will be done at the time of first availability.

Special requirements

We cannot guarantee that special requests will be met. If those requirements are not met, you will not receive a refund.

♦ Same day delivery

Please check product information. Some products can be delivered same day. But some products need time to prepare.


Hello Flowers, we will deliver your flowers or gifts upon request. However, if we are unable to process your request, your order will be shipped the next business day.

♦ Urgent delivery

We will do our best to accommodate any individual delivery requirements of our customers. Please contact us if you require something unusual.

♦ Recipient not present

If the recipient is not at home at the time of delivery, the driver has the discretion to leave the flowers in a safe and protected place. This may include sending a gift to a neighbor, if this is the case, a card with a phone number will be left under the door or in the mailbox. Hello Flowers will not take any responsibility for this if damaged or melted items (pastries, chocolates) are related to this and you will not receive a refund.